Terms and Conditions for NovStory

Effective Date: June 6, 2026

Welcome to NovStory! These Terms and Conditions (“Terms”) govern your access to and use of our website (novstory.com), services, and clothing products. By using our website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please refrain from using our website.

1. Acceptance of Terms

By accessing NovStory’s website, you acknowledge that you have read, understood, and agree to comply with these Terms, our Privacy Policy, and any other posted guidelines. Your continued use of our website following any modifications constitutes your acceptance of the revised Terms.

2. User Account

To make a purchase, you may choose to create an account. You agree to:

  • Provide accurate information: Ensure all personal, billing, and delivery details are true and current.

  • Maintain confidentiality: Secure your account login details and password.

  • Accept responsibility: You are fully responsible for all activities that occur under your account.

3. Product Information and Sizing

We strive to display our clothing as accurately as possible, including colors, fabrics, and fit descriptions. However, because device displays vary, we cannot guarantee that the color you see on your screen will exactly match the physical garment. We provide sizing charts to help you find the best fit, but please note that measurements are approximate. We reserve the right to change product specifications, availability, and pricing without prior notice.

4. Orders and Payment

  • Order Acceptance: All orders are subject to acceptance by NovStory. We reserve the right to refuse or cancel orders due to inventory shortages, pricing errors, or suspected fraudulent activity.

  • Payment Methods: We accept major credit/debit cards and other secure digital payment options at checkout.

  • Pricing: All prices are listed in U.S. dollars. Applicable taxes and shipping fees will be calculated and added to your total at checkout.

  • Order Confirmation: An email confirmation acknowledges receipt of your order request but does not signify final acceptance until the payment is processed and the order is prepared for shipment.

5. Shipping and Delivery

  • Processing Time: Orders are typically processed and packed within 1-3 business days.

  • Shipping Costs: Calculated at checkout based on the selected shipping method and destination.

  • Delivery Times: Delivery times vary depending on your location and chosen shipping speed. NovStory is not responsible for unforeseen carrier delays.

6. Returns and Refunds

We want you to love your new clothes. Our return policy includes:

  • Eligibility: Unworn, unwashed, and unaltered items in their original condition with all tags attached can be returned within 30 days of delivery. For hygiene reasons, intimates, swimwear, and accessories may be final sale.

  • Return Process: Please initiate a return through our customer service team. Customers are responsible for return shipping costs unless the item arrived defective or incorrect due to our error.

  • Refunds: Approved refunds are issued to the original payment method after the returned garment is received and inspected by our quality control team.

7. Customer Responsibility

You agree to use our website for lawful purposes only. You must not violate any laws, infringe upon the intellectual property of others, or engage in any activities that could harm or disrupt our platform.

8. Intellectual Property

All original content on the NovStory website, including text, graphics, logos, lifestyle photography, and clothing designs, is the property of NovStory and is protected by intellectual property laws. Unauthorized reproduction or use is strictly prohibited.

9. Limitation of Liability

To the fullest extent permitted by law, NovStory shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use our products or website. Our total liability for any claims shall not exceed the amount you paid for the product in question.

10. Indemnification

You agree to indemnify, defend, and hold harmless NovStory, its employees, and affiliates from any claims, damages, costs, or expenses arising from your use of the website or your violation of these Terms.

11. Governing Law

These Terms will be governed by and construed in accordance with the laws of the State of New York, United States, without regard to its conflict of law principles. You consent to the exclusive jurisdiction of the state and federal courts located in New York for the resolution of any disputes.

12. Changes to Terms and Conditions

NovStory reserves the right to modify these Terms at any time. Any changes will be posted on our website with an updated “Effective Date.”

13. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us:

  • Hotline: +1 (212) 555-8472

  • Email: info@novstory.com

  • Address: 240 West 40th Street, New York, United States

  • Website: novstory.com